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Crowne Plaza Resort Sanya Bay

Reviews

Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Real guests
Ratings summary
Overall Experience 
4.6 / 5
4.6 / 5
Open Ratings Snapshot
Rating breakdown 841 reviews
5 Stars
612
4 Stars
164
3 Stars
35
2 Stars
15
1 Star
15
based on 841 reviews
693 out of 77490%recommend this property.
Staff and Service 
4.6 / 5
4.6 / 5
Room and Comfort 
4.6 / 5
4.6 / 5
Value 
4.5 / 5
4.5 / 5
Room Cleanliness 
4.6 / 5
4.6 / 5
Sleep Quality 
4.6 / 5
4.6 / 5
Atmosphere and Ambiance 
4.6 / 5
4.6 / 5
Helped me Achieve my Goals 
4.5 / 5
4.5 / 5
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Product ReviewsWrite a review
Lovely stay on a gorgeous tropical island
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 26, 2025
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Please wait while more information about Kazza is loaded.
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fromUK
Age:50-64
Traveler Type:Leisure
Reason for Visit:Travelling
Next Destination:I’m currently in Hong Kong
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
4.0 / 5
4.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
The only marks I have dropped on here is because I’m from the UK and service and food is not home from home, but hey if I wanted English food and English standards I would of stayed in England, a holiday is what you make it, so smile and be happy, your on a tropical beach what’s there to complain about, just remove that you have ATM & exchange from website and it’s a perfect stay,
Reason for Visit:Travelling
Next Destination:I’m currently in Hong Kong
Prosoutdoor bath
Consno atm or exchange
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Good
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 2, 2025
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fromShenyang, china
Age:35-49
Traveler Type:Leisure
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Good-looking, good good good good good good goodgood good goid good good good good good
ProsSleep Quality, Room Cleanliness, Location, Amenities, Connects you to the destination, recognition for ihg rewards club members
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smelly room
Overall Experience 
1.0 / 5
1.0 / 5
PostedMarch 15, 2025
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Traveler Type:Leisure
Check Out Date:2025-03-11
Staff and Service 
3.0 / 5
3.0 / 5
Room and Comfort 
1.0 / 5
1.0 / 5
Value 
1.0 / 5
1.0 / 5
Room Cleanliness 
1.0 / 5
1.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
The worst ever Crowne Plaza Hotel I have stayed with. And there is a trash box left in the closet by previous guest.
Check Out Date:2025-03-11
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Great stay at Crown Plaza Sanya Bay
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 14, 2025
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fromShanghai, CN
Age:35-49
Traveler Type:Leisure
Reason for Visit:Family holiday
Next Destination:Thailand
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Great experience, all family members had a wonderful time.
Reason for Visit:Family holiday
Next Destination:Thailand
ProsSleep Quality, Room Cleanliness, Location, Amenities, Connects you to the destination, recognition for ihg rewards club members
Consnew smart tv will be better
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bed
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 2, 2025
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from合肥
Age:25-34
Traveler Type:Leisure
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
位置不错，环境可以。泳池也很好。小朋友的活动多。距离海边比较近。周边距离夜市也还好。 下次应该还会选择入住。另外希望能够在房间处理蚊虫的时候多注意一些。因为没有纱窗，所以还是有文字的。这里应该有50个字了吧
ProsSleep Quality, Room Cleanliness
ConsRoom Cleanliness, Location
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一次比较满意的体验
Overall Experience 
4.0 / 5
4.0 / 5
PostedFebruary 21, 2025
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from香港
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-02-16
Reason for Visit:度假
Next Destination:日本
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
总体来说，酒店员工服务态度很好，房间整洁宽大及舒适，早餐品种较多，很适合口味，性价比高。
但唯一不太好的体验就是情人节那天预订了山海楼的双人龙虾套餐，上菜时才发现原本一开二的一只大龙虾成了两只一开二的非常小的龙虾，且都散开不成形了，几乎只见壳虾见不到龙虾肉，有被坑了的感觉。
希望酒店尽量避免类似的案例重演。
Check Out Date:2025-02-16
Reason for Visit:度假
Next Destination:日本
Pros设施, 客房整洁度, 为您和目的地建立情感联系, 位置, IHG® Rewards Club优悦会会员识别, 睡眠质量
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Friendly and comfortable
Overall Experience 
5.0 / 5
5.0 / 5
PostedFebruary 9, 2025
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fromBeijing
Age:50-64
Traveler Type:Leisure
Reason for Visit:Holiday
Next Destination:Beijing
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Before my arrival,the manage team call me that he upgraded my room,at the same time said welcome to me warmly.The front desk recognized my membership immediately and told me the all details about my stay.The breakfast staff is good enough.
Reason for Visit:Holiday
Next Destination:Beijing
ProsSleep Quality, Room Cleanliness, Location, recognition for ihg rewards club members
ConsRoom Cleanliness, Connects you to the destination, recognition for ihg rewards club members
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Excellent hotel condition and awesome ocean view
Overall Experience 
5.0 / 5
5.0 / 5
PostedFebruary 5, 2025
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fromSanya, China
Age:35-49
Traveler Type:Leisure
Reason for Visit:leisure
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
I recommend this room condition because the view is so good and the room is very clean. The staffs are friendly. The only issue I faced is that they are not a lot of options for fast food delivery, I would say in hotel restaurants are quite expensive, There is one on the ground floor. The western North style, The noodles are pretty delicious, And the dishes are good for families. More importantly, the price is quite affordable.
Reason for Visit:leisure
ProsSleep Quality, Room Cleanliness, Location, Amenities, recognition for ihg rewards club members
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