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Crowne Plaza Suzhou

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Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
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Ratings summary
Overall Experience 
4.7 / 5
4.7 / 5
Open Ratings Snapshot
Rating breakdown 1,976 reviews
5 Stars
1,557
4 Stars
337
3 Stars
55
2 Stars
16
1 Star
11
based on 1,976 reviews
1,701 out of 1,79095%recommend this property.
Staff and Service 
4.8 / 5
4.8 / 5
Room and Comfort 
4.7 / 5
4.7 / 5
Value 
4.4 / 5
4.4 / 5
Room Cleanliness 
4.8 / 5
4.8 / 5
Sleep Quality 
4.7 / 5
4.7 / 5
Atmosphere and Ambiance 
4.7 / 5
4.7 / 5
Helped me Achieve my Goals 
4.6 / 5
4.6 / 5
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Product ReviewsWrite a review
Great view
Overall Experience 
4.0 / 5
4.0 / 5
PostedMay 3, 2025
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fromCalifornia
Traveler Type:Business
Check Out Date:2025-04-29
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
The lake view is great! Also, I love the breakfast.
Check Out Date:2025-04-29
ProsRoom Cleanliness, Location, Sleep Quality
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Posted byHotel Staff
 
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onMay 5, 2025
Dear Dan2027,
Thank you for your stay with us at Crowne Plaza Suzhou. We are pleased to know that you appreciated the lake view and breakfast of our hotel, the aspects of our hotel that are preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again and we look very much forward to welcoming you back in the future.
Magandran Suppiah
General Manager
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出差舒适之旅
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 22, 2025
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Traveler Type:Leisure
Check Out Date:2025-04-18
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
位置靠近东方之门，出门有地铁，有苏州中心购物，吃饭便利，酒店早餐丰富，服务贴心，会员识别到位，很好的居住体验。
Check Out Date:2025-04-18
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onApril 26, 2025
尊敬的leah luo：
感谢您对苏州中茵皇冠假日酒店的好评和喜爱！非常高兴看到您对酒店地理位置、早餐和服务的称赞。我们重视每位宾客的意见，并不断提升设施和服务，一流的住宿环境与高品质服务是我们一贯的目标与追求。身为尊贵的优悦会会员，我们真诚期望在您出行的每时每刻，都能享受洲际酒店集团“每一餐、每一宿、每一步”的悉心 照顾。衷心期待您的下次惠顾！
总经理
苏白雅
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Excellent stay in Suzhou
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 18, 2025
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fromNew York
Age:50-64
Traveler Type:Leisure
Reason for Visit:Leisure
Next Destination:Venice
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
We really enjoyed our stay in Suzhou. The hotel is perfectly located in a beautiful place of Jinji lake . It is super clean and very well maintained. The room is spectacular and spacious. We love every minute of our stay. What made our visit so great was the hotel staff . They were so welcoming friendly and helpful.
Reason for Visit:Leisure
Next Destination:Venice
ProsSleep Quality, Room Cleanliness, Location, Amenities, Connects you to the destination, recognition for ihg rewards club members
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onApril 20, 2025
Dear Masama,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and were highly impressed by our location, room and staff. It’s our great honor to have your compliments on our hotel. Feedback such as yours is the best reward to us all. We will continue to strive to achieve excellence at every level in the future. Thank you!
Magandran Suppiah
General Manager
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非常nice
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 14, 2025
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fromSuzhou
Age:25-34
Traveler Type:Leisure
Reason for Visit:ye s
Next Destination:Shanghai Suzhou Being京
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
非常喜欢这个酒店 值班经理陈佳佳对我热情 始终如一 亲切 酒店的服务真程度非常好 热情 我非常喜欢 就是马里亚纳酒吧服务差.
Reason for Visit:ye s
Next Destination:Shanghai Suzhou Being京
ProsSleep Quality, Room Cleanliness, Location, Amenities, Connects you to the destination, recognition for ihg rewards club members
ConsSleep Quality, Room Cleanliness, Location, Amenities, Connects you to the destination, recognition for ihg rewards club members
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Posted byHotel Staff
 
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onApril 17, 2025
尊敬的Zhang女士：
感谢您对苏州中茵皇冠假日酒店的好评和喜爱！非常高兴您对酒店员工和服务的称赞。出门在外，住得舒心是每个旅者的期望，也是酒店服务的终极目标。同时关于您对马里亚纳的反馈我们已转达至相关部门，我们会不断努力，令旅途尽善尽美。期待再次入住苏州中茵皇冠假日酒店！
苏白雅
总经理
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Well designed hotel and great service,
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 1, 2025
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fromShanghai
Age:18-24
Traveler Type:Leisure
Check Out Date:2025-02-14
Reason for Visit:Leisure
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
- Good location, close to subway station and large shopping center.
- Great view from the balcony. Sometimes there are fountain shows at nights.
- Well designed hotel -- sailboat shape building and featured amenities in guest rooms.
- Good services at club lounge.
- Breakfast is chaotic and noisy, might be improved.
Kelvin Yang from the front desk / concierge is super helpful!
Check Out Date:2025-02-14
Reason for Visit:Leisure
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
Consbreakfast
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Happy to come back again and again
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 31, 2025
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fromSwitzerland
Age:65 or Older
Traveler Type:Combined Business and Leisure
Check Out Date:2025-03-29
Reason for Visit:Business
Travel Tips:Be nice with the staff and they will be nicer to you.
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
4.0 / 5
4.0 / 5
Helped me Achieve my Goals 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
Special thanks to the Lounge Team. Jessie, Calla and Turbo, without your kindness, professionalism, humour and services, my stay would have been just another business trip.
Check Out Date:2025-03-29
Reason for Visit:Business
Travel Tips:Be nice with the staff and they will be nicer to you.
ProsAmenities, Room Cleanliness, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
Consbreakfast is always a bit of a chaos.
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Comfortable and great service in a very good location
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 24, 2025
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fromBangkok
Age:50-64
Traveler Type:Leisure
Reason for Visit:leisure
Next Destination:Russia
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
My family : papa mama husband and two daughters and i all like to stay here.
We love here
We like the location that can walk to the lake and to Suzhou center to go for shopping and find some food there
Anyway, we'll recommend to our friends.
Reason for Visit:leisure
Next Destination:Russia
ProsSleep Quality, Room Cleanliness, Location, Amenities, Connects you to the destination, recognition for ihg rewards club members
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Posted byHotel Staff
 
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onMarch 24, 2025
Dear Vaneeni,
Thank you for your stay with us at Crowne Plaza Suzhou. We are pleased to know that youyou’re your family appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again and we look very much forward to welcoming you back in the future.
Magandran Suppiah
General Manager
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Business travel
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 22, 2025
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fromSingapore
Age:50-64
Traveler Type:Business
Check Out Date:2025-03-18
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Excellence service and staff are friendly and knowledgeable. Room in excellent condition and hotel location is perfect
Check Out Date:2025-03-18
ProsAmenities, Room Cleanliness, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
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onMarch 24, 2025
Dear Jenson,
Thank you so much for taking your valuable time to write a great review about your impressions of Crowne Plaza Suzhou. It is truly our great honor to have the support from our distinguished guests like you. Thank you again for your kind patronage and continuous support to our hotel. We look forward to your next stay with us in the near future.
Magandran Suppiah
General Manager
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