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Crowne Plaza Phoenix Airport - PHX
Reviews
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.3
/
5
Rating breakdown 2,480 reviews
5 Stars
1,563
4 Stars
503
3 Stars
185
2 Stars
124
1 Star
105
based on 2,480 reviews
1,969 out of 2,28186%recommend this property.
Staff and Service
4.5
/
5
Room and Comfort
4.4
/
5
Value
4.2
/
5
Room Cleanliness
4.5
/
5
Sleep Quality
4.4
/
5
Atmosphere and Ambiance
4.1
/
5
Helped me Achieve my Goals
4.2
/
5
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Product ReviewsWrite a review
Nice hotel
Overall Experience
4.0
/
5
PostedMay 8, 2025
Share:
Age:50-64
Traveler Type:Business
Reason for Visit:Work
Next Destination:Greece
Staff and Service
4.0
/
5
Room and Comfort
4.0
/
5
Value
4.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
4.0
/
5
Atmosphere and Ambiance
4.0
/
5
Helped me Achieve my Goals
4.0
/
5
Yes, I recommend this property.
Nice hotel ,everything was as expected from a holiday inn .
Close to airport . Restraint was good .
Close to airport . Restraint was good .
Reason for Visit:Work
Next Destination:Greece
ProsLocation
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Business at the Airport
Overall Experience
5.0
/
5
PostedMay 7, 2025
Share:
Age:50-64
Traveler Type:Combined Business and Leisure
Staff and Service
5.0
/
5
Room and Comfort
4.0
/
5
Value
4.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
4.0
/
5
Atmosphere and Ambiance
4.0
/
5
Helped me Achieve my Goals
4.0
/
5
Yes, I recommend this property.
The staff was very accommodating for my early arrival. My wife sometimes travels with me and the staff was able us a room for her comfort and me back to work.
ProsSleep Quality, Room Cleanliness, Location, recognition for ihg rewards club members
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Very Comfortable Stay
Overall Experience
4.0
/
5
PostedMay 5, 2025
Share:
Traveler Type:Business
Reason for Visit:Conference
Next Destination:Colorado
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Atmosphere and Ambiance
5.0
/
5
Helped me Achieve my Goals
5.0
/
5
Yes, I recommend this property.
The overall experience was very comfortable. Grateful for the elevator security. Staff very attentive. Bar needs more waitresses. Food way. Food at bar was good but portions were small for price. Breakfast was excellent.
Reason for Visit:Conference
Next Destination:Colorado
ProsSleep Quality, Room Cleanliness
Consrecognition for ihg rewards club members
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMay 5, 2025
Thank you for taking the time to tell us about your experience at Crowne Plaza PHOENIX AIRPORT - PHX.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Mattie
Welcoming experience
Overall Experience
5.0
/
5
PostedMay 4, 2025
Share:
Age:35-49
Traveler Type:Combined Business and Leisure
Reason for Visit:Family
Next Destination:The whole world
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Atmosphere and Ambiance
5.0
/
5
Helped me Achieve my Goals
5.0
/
5
Yes, I recommend this property.
Arriving at the hotel, I was greeted with a smile and was asked how my day was. Which hardly anyone does these days. The gentleman that checked me was very knowledgeable and engaging with my ethnic background which made my check in very welcoming. My while experience was great top of the line experience. Thank you Crown Plaza.
Reason for Visit:Family
Next Destination:The whole world
ProsSleep Quality, Room Cleanliness, Location, Amenities, Connects you to the destination, recognition for ihg rewards club members
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onMay 5, 2025
Thank you for taking the time to tell us about your experience at Crowne Plaza PHOENIX AIRPORT - PHX. I'm pleased you were pleased with your stay. Can't wait to see you again!
Mattie
PHX
Overall Experience
2.0
/
5
PostedApril 28, 2025
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Age:50-64
Traveler Type:Leisure
Check Out Date:2025-04-21
Reason for Visit:pleasure
Next Destination:none planned
Travel Tips:speak up!
Staff and Service
2.0
/
5
Room and Comfort
2.0
/
5
Value
2.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
2.0
/
5
Atmosphere and Ambiance
4.0
/
5
Helped me Achieve my Goals
2.0
/
5
No, I do not recommend this property.
I was disappointed at my 2nd stay here. I booked for 2 days. When I arrived in my room, tired from my 5 1/2 hour drive from Kayenta, AZ, my TV was not working, the clock was flashing 12:00. I called the front desk to ask maintenance to come to my room to fix the TV. After waiting 40 minutes, I called again. The Front Desk said they forgot to call maintenance for the non-functioning TV.
Finally, maintenance came and had to re-set the TV. When I pointed out the flashing clock, maintenance said it was broken & would have to come with a new.
Maintenance arrived with new clock and set the time.
Finally, maintenance came and had to re-set the TV. When I pointed out the flashing clock, maintenance said it was broken & would have to come with a new.
Maintenance arrived with new clock and set the time.
When I made a visit to report my displeasure at the non-working items in my room and the wait to have them fixed,r defended the situation. I asked Iesha, acting manager (who wore NO nametag), why housekeeping would not report a non-functioning clock. Iesha said that is not their responsibiltiy.
I suppose hotel staff do not communicate with each other! How does a team spirit get fostered? Communication & rewards.
Very dissappointing!
Check Out Date:2025-04-21
Reason for Visit:pleasure
Next Destination:none planned
Travel Tips:speak up!
ProsRoom Cleanliness, Location
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onApril 29, 2025
I would like to start by apologizing to you for the inconveniences you faced during your stay.
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.
Mattie
Posted byHotel Staff
Additional information about Americas could not be loaded.
onApril 29, 2025
I would like to start by apologizing to you for the inconveniences you faced during your stay.
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.
Mattie
Smoke fee scams
Overall Experience
1.0
/
5
PostedApril 24, 2025
Share:
Age:35-49
Traveler Type:Leisure
Check Out Date:2025-04-19
Reason for Visit:Needing a night before flight
Travel Tips:Do not stay at this hotel, pick something else
Staff and Service
1.0
/
5
Room and Comfort
2.0
/
5
Value
1.0
/
5
Room Cleanliness
2.0
/
5
Sleep Quality
3.0
/
5
Atmosphere and Ambiance
3.0
/
5
Helped me Achieve my Goals
1.0
/
5
No, I do not recommend this property.
Do not stay at this hotel. They are scamming people and hoping people do not challenge or question charges after checking out. I was charged $500 on my credit card, I called to hotel and left a message with the manager to call me back and 2 days later still no response. I called back and asked front desk to send me the bill and that's when I saw I was charged $500 smoking fee. I don't smoke, never haves smoked, and I was traveling with 2 little kids so why would I even smoke in the room with them if I smoked. I just came to check if others have had this issue and clearly see now that this is an ongoing scam at this hotel. I called corporate and they opened a case - but I doubt the hotel will do anything to help now. I'll be disputing this charge with my credit card company. Shame on you Crowne Plaza - this is a bad rep for IHG. I hope IHG see these reviews and take action.
Check Out Date:2025-04-19
Reason for Visit:Needing a night before flight
Travel Tips:Do not stay at this hotel, pick something else
ProsLocation
Consscam fees
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onApril 26, 2025
Dear Jay31,
Thank you for taking the time to tell us about your experience at Crowne Plaza PHOENIX AIRPORT - PHX. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.
Thank you for taking the time to tell us about your experience at Crowne Plaza PHOENIX AIRPORT - PHX. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.
Sincerely,
Tiesha Haycock
Tiesha Haycock
Amenities
Overall Experience
5.0
/
5
PostedApril 21, 2025
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Byoriginalpam
Additional information about originalpam could not be loaded.
fromSan Francisco Bay Area
Age:65 or Older
Traveler Type:Leisure
Check Out Date:2025-04-19
Reason for Visit:Family burial
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Atmosphere and Ambiance
5.0
/
5
Helped me Achieve my Goals
5.0
/
5
Yes, I recommend this property.
This hotel was clean and pleasant. The staff was kind and helpful. There was one thing missing during our stay. I have always found face soap to be supplied in the room by the hotel. This was not offered in our room. I'm not sure if this would be something I could have asked for, but it was late when I discovered it. Maybe it was just missing in our room and was an oversight.
Check Out Date:2025-04-19
Reason for Visit:Family burial
ProsRoom Cleanliness, Connect You to the Destination, Location, Sleep Quality
ConsAmenities
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onApril 22, 2025
Thank you for taking the time to tell us about your experience at Crowne Plaza PHOENIX AIRPORT - PHX. I'm pleased you were pleased with your stay. Unfortunately, we no longer carry bar soap.
Again thank you for your kind words and staying with us. We can't wait to see you again.
Again thank you for your kind words and staying with us. We can't wait to see you again.
Mattie
Great Stay
Overall Experience
5.0
/
5
PostedApril 21, 2025
Share:
Age:35-49
Traveler Type:Business
Check Out Date:2025-04-17
Reason for Visit:Business
Travel Tips:Great meal at the restaurant.
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Atmosphere and Ambiance
5.0
/
5
Helped me Achieve my Goals
5.0
/
5
Yes, I recommend this property.
It’s always good seeing Keanu and Lisa and all the other staff. Always welcoming and professional. Enjoyed my stay.
Check Out Date:2025-04-17
Reason for Visit:Business
Travel Tips:Great meal at the restaurant.
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
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Posted byHotel Staff
Additional information about Americas could not be loaded.
onApril 21, 2025
Thank you for taking the time to tell us about your experience at Crowne Plaza PHOENIX AIRPORT - PHX. I'm pleased you were pleased with your stay. Can't wait to see you again!
Mattie
