Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Your session has expired. Please sign in to your profile
Crowne Plaza logo
View prices
ANA Crowne Plaza Niigata

Reviews

Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Real guests
Ratings summary
Overall Experience 
4.5 / 5
4.5 / 5
Open Ratings Snapshot
Rating breakdown 1,952 reviews
5 Stars
1,193
4 Stars
636
3 Stars
91
2 Stars
21
1 Star
11
based on 1,952 reviews
1,792 out of 1,84497%recommend this property.
Staff and Service 
4.6 / 5
4.6 / 5
Room and Comfort 
4.4 / 5
4.4 / 5
Value 
4.4 / 5
4.4 / 5
Room Cleanliness 
4.5 / 5
4.5 / 5
Sleep Quality 
4.4 / 5
4.4 / 5
Atmosphere and Ambiance 
4.2 / 5
4.2 / 5
Helped me Achieve my Goals 
4.2 / 5
4.2 / 5
Review Filters
and Star Rating
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Staff and Service
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Room and Comfort
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Value
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Room Cleanliness
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Sleep Quality
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Atmosphere and Ambiance
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Helped me Achieve my Goals
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Age
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Traveler Type
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Pros
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Cons
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
and Language
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
  • ,
MoreFewer
Click on filters to refine your results.
Product ReviewsWrite a review
朝食で新潟米の食べ比べ
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 25, 2025
Share:
Facebook Twitter LinkedIn
Customer avatar
By
 
Please wait while more information about yourkeen49 is loaded.
Additional information about yourkeen49 could not be loaded.
fromKanagawa, Japan
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-03-19
Reason for Visit:観光
Next Destination:天草
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
朝食がとても豪華でした。特に3箇所の産地の新潟米を食べ比べできるサービスは驚きました。旨さの魚沼産、甘みの佐渡産など違いがよく分かります。ベッドも心地よく、アメニティも豊富でした。リニューアルしたばかりの客室で非常に綺麗なものよかったです。また来たいです。
Check Out Date:2025-03-19
Reason for Visit:観光
Next Destination:天草
Prosアメニティ, 客室の清潔度, 目的地へのアクセス, ホテルの場所, IHG™リワーズクラブ会員として認識された, 寝心地, 朝食
User submitted photo
User submitted photo
0points
0of 0voted this as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Thank you! You have successfully submitted a comment for this review.
Post a Comment Read comment (1)
Comments (1)Post a Comment
Customer avatar
Posted byHotel Staff
 
Please wait while more information about AMEA is loaded.
Additional information about AMEA could not be loaded.
onMarch 26, 2025
ＡＮＡクラウンプラザホテル新潟をご利用いただきまして、誠にありがとうございます。
この度のご滞在にご満足いただけ私共も大変嬉しい限りでございます。
特に、朝食ビュッフェでの新潟米食べ比べをお楽しみいただけましたご様子が伺え、何よりです。
これからもお客様からのお声を励みに精進してまいります。是非またの機会にお越しいただけますことを、一同心よりお待ちしております。
お忙しい中、宿泊レビューにご協力いただきありがとうございました。
またお会いできますことを楽しみにしております。
0points
0of 0voted this comment as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Comments (1)Post a Comment
Read comment (1)
立地と環境が微妙。
Overall Experience 
3.0 / 5
3.0 / 5
PostedDecember 30, 2024
Share:
Facebook Twitter LinkedIn
Customer avatar
By
 
Please wait while more information about uk4126 is loaded.
Additional information about uk4126 could not be loaded.
fromTOKYO
Age:50-64
Traveler Type:Combined Business and Leisure
Check Out Date:2024-09-23
Reason for Visit:観光
Next Destination:ベトナム
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
2.0 / 5
2.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
3.0 / 5
3.0 / 5
Helped me Achieve my Goals 
4.0 / 5
4.0 / 5
No, I do not recommend this property.
ＡＮＡクラになって3回目の宿泊。
今回はアンバサダー得点で部屋のアップグレードして頂きました。
駅や万代エリアは近いのですが、立地が微妙な・・・
館内のテナントは閑散としていました。
ただ、3泊しましたが、1泊＠40,000超えの日があった。高すぎ。
Check Out Date:2024-09-23
Reason for Visit:観光
Next Destination:ベトナム
Prosアメニティ, 客室の清潔度, 目的地へのアクセス, IHG™リワーズクラブ会員として認識された, 寝心地
Cons価格が高い日とそうでない日のギャップ
0points
0of 0voted this as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Thank you! You have successfully submitted a comment for this review.
Post a Comment Read comment (1)
Comments (1)Post a Comment
Customer avatar
Posted byHotel Staff
 
Please wait while more information about AMEA is loaded.
Additional information about AMEA could not be loaded.
onJanuary 1, 2025
この度はＡＮＡクラウンプラザホテル新潟をご利用いただきまして、誠にありがとうございます。
お忙しい中、宿泊のご感想をお送りいただき 重ねてお礼申し上げます。
しかしながら、価格帯につきましてはお客様のご期待に添えず誠に申し訳ございません。今回ご指摘いただいた内容はお客様からの貴重なお声として真摯に受け止め、
今後のサービス向上の為検討して参ります。
まだまだ至らぬ点は多々ございますが、今後も皆様にご満足いただけるホテルを目指して参りますので、今後ともどうぞ宜しくお願い申し上げます。
お客様のまたのお越しを心よりお待ちしております。
0points
0of 0voted this comment as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Comments (1)Post a Comment
Read comment (1)
新潟駅から少し歩くが快適に過ごせました
Overall Experience 
5.0 / 5
5.0 / 5
PostedNovember 7, 2024
Share:
Facebook Twitter LinkedIn
Customer avatar
By
 
Please wait while more information about iwate324 is loaded.
Additional information about iwate324 could not be loaded.
Age:25-34
Traveler Type:Combined Business and Leisure
Check Out Date:2024-06-07
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
部屋のWi-Fiが速く、テレビはネット動画も視聴可能なのが良かったです。フィットネスルームはマシーンこそ少ないですが、水やタオルが常備されていたので助かりました。朝食のバイキングもヘルシーなメニューが多く美味しかったです。
Check Out Date:2024-06-07
Prosアメニティ, 客室の清潔度, IHG™リワーズクラブ会員として認識された, 寝心地
0points
0of 0voted this as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Thank you! You have successfully submitted a comment for this review.
Post a Comment Read comment (1)
Comments (1)Post a Comment
Customer avatar
Posted byHotel Staff
 
Please wait while more information about AMEA is loaded.
Additional information about AMEA could not be loaded.
onNovember 8, 2024
ＡＮＡクラウンプラザホテル新潟をご利用いただきまして、誠にありがとうございます。
ご滞在にご満足いただけましたご様子が伺え、私共も大変嬉しく存じます。
ネット環境や、フィットネスルームのご利用など、お客様に快適にお過ごしいただけましたら何よりでございます。
また、朝食につきましても、お料理にご満足いただけ喜ばしい限りです。
今後も皆様にのご期待にお応えできるよう努力を続けてまいりますので、是非またの機会にお越しいただけますと幸いでございます。
この度はお忙しい中、宿泊レビューにご協力いただきありがとうございました。
またのご来館を一同心よりお待ち申し上げております。今後ともどうぞ宜しくお願いいたします。
0points
0of 0voted this comment as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Comments (1)Post a Comment
Read comment (1)
快適なおもてなし
Overall Experience 
5.0 / 5
5.0 / 5
PostedSeptember 23, 2024
Share:
Facebook Twitter LinkedIn
Customer avatar
By
 
Please wait while more information about 鎌ちゃん is loaded.
Additional information about 鎌ちゃん could not be loaded.
from神奈川県
Age:50-64
Traveler Type:Leisure
Check Out Date:2024-09-21
Reason for Visit:お見舞い
Next Destination:シンガポール
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
4.0 / 5
4.0 / 5
チェックイン時私に合った最適で最安値のプランを提案してくれてとても安く快適に泊まれました。又、色んなステイタスの併用でサービス満点でした。
朝食会場で座先の案内も選ばせて頂いたり、ホールの方がとても気配りがあり快適に食事をすることが出来ました。
この価格でこのサービス１２０点だと言えます！
有難うございました。
Check Out Date:2024-09-21
Reason for Visit:お見舞い
Next Destination:シンガポール
Prosアメニティ, 客室の清潔度, IHG™リワーズクラブ会員として認識された, 寝心地
Cons目的地へのアクセス
0points
0of 0voted this as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Thank you! You have successfully submitted a comment for this review.
Post a Comment Read comment (1)
Comments (1)Post a Comment
Customer avatar
Posted byHotel Staff
 
Please wait while more information about AMEA is loaded.
Additional information about AMEA could not be loaded.
onSeptember 24, 2024
ＡＮＡクラウンプラザホテル新潟をご利用いただきまして、誠にありがとうございます。
スタッフの対応など、ご滞在にご満足いただけましたご様子が伺え、私共も大変嬉しく思っております。
お客様の快適なご滞在のお手伝いが出来ましたら何よりでございます。
今後も皆様にお選びいただけるホテルを目指し日々精進してまいりますので、またお近くへお越しの際は是非お立ち寄りくださいませ。
ご多忙の折、宿泊レビューにご協力いただきありがとうございました。
お客様のまた次回のご来館を一同心よりお待ち申し上げております。
0points
0of 0voted this comment as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Comments (1)Post a Comment
Read comment (1)
A hotel with a warm welcome
Overall Experience 
5.0 / 5
5.0 / 5
PostedSeptember 16, 2024
Share:
Facebook Twitter LinkedIn
Customer avatar
By
 
Please wait while more information about linda is loaded.
Additional information about linda could not be loaded.
fromNew York, NY
Age:25-34
Traveler Type:Combined Business and Leisure
Next Destination:hokkaido, japan
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Niigata is a city that has a local hometown feeling.
I don't expect chain hotels to be more than a comfortable place to stay in during travel. However, this hotel had a charm to it where it felt more local than just a chain. Everything that they do, they curate the guest's experience to have that local hometown charm.
Upon checking in I was given local drink choices to experience because of the platinum perks. These where so unique because of it being only from that part of the region. Next, experiencing the shops/restaurants/cafe and what they had to offer was such a unique experience because they served local ingredients from Niigata. Sometimes as a guest with limited time, trying to figure out what to eat can be difficult, but the hotel curates the meals where getting a taste of it will be enough to get you started.
I was surprised to see in the cafe *which was my favorite on the go snacks and bites* croquettes and freshly made bread/desserts. Usually can be found in local bakeries or shops. But to see it and have it there was so exciting for me to be able to take a walk and purchase some. Locals enjoy eating the food being served and I thought it was charming to include that into the hotel.
The hotel's location is near shops/ other local cuisines which I recommend for anyone who is staying here for a short stay. Its not too far from public transportation and its conveniently located especially if you are headed to the airport.
The rooms are spacious, with good amenities. The bed is big and comfortable for a good night rest. But, I think my favorite amenity in the room was the hojicha tea, not sure where it sourced from but it is delicious! Along with the eye mask to help you destress and unwind after a long day.
Next Destination:hokkaido, japan
ProsSleep Quality, Room Cleanliness, Location, Amenities, Connects you to the destination, recognition for ihg rewards club members, near the airport
+1point
1of 1voted this as helpful.
Was this helpful?helpful1not helpful0
Report inappropriate content
Thank you! You have successfully submitted a comment for this review.
Post a Comment Read comment (1)
Comments (1)Post a Comment
Customer avatar
Posted byHotel Staff
 
Please wait while more information about AMEA is loaded.
Additional information about AMEA could not be loaded.
onSeptember 18, 2024
Thank you so much having chosen ANA Crowne Plaza Niigata and taking your time to share your experience of this stay.
We appreciate your loyalty as a Platinum Elite IHG member.
We are pleased to hear you enjoyed your stay with us. We are glad you liked the meals, room, and hojicha tea as well.
A positive guest experience is something our staff takes great pride in, so we value your feedback.
We hope you will visit us again.
Sincerely,
ANA Crowne Plaza Niigata
0points
0of 0voted this comment as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Comments (1)Post a Comment
Read comment (1)
Stay experience
Overall Experience 
5.0 / 5
5.0 / 5
PostedJuly 1, 2024
Share:
Facebook Twitter LinkedIn
Customer avatar
By
 
Please wait while more information about Rabh123 is loaded.
Additional information about Rabh123 could not be loaded.
fromCA
Age:50-64
Traveler Type:Business
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Atmosphere and Ambiance 
4.0 / 5
4.0 / 5
Helped me Achieve my Goals 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
Suggestion for improvement - have more coffee flavors available in room
ProsSleep Quality, Room Cleanliness, Amenities
+1point
1of 1voted this as helpful.
Was this helpful?helpful1not helpful0
Report inappropriate content
Thank you! You have successfully submitted a comment for this review.
Post a Comment Read comment (1)
Comments (1)Post a Comment
Customer avatar
Posted byHotel Staff
 
Please wait while more information about AMEA is loaded.
Additional information about AMEA could not be loaded.
onJuly 2, 2024
Thank you so much having chosen ANA Crowne Plaza Niigata and taking your time to share your experience of this stay.
We appreciate your candid feedback. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.
Best Regards,
ANA Crownen Plaza Niigata
0points
0of 0voted this comment as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Comments (1)Post a Comment
Read comment (1)
Excellent Front Desk Service from Sajan
Overall Experience 
4.0 / 5
4.0 / 5
PostedJune 22, 2024
Share:
Facebook Twitter LinkedIn
Customer avatar
By
 
Please wait while more information about robshome1100 is loaded.
Additional information about robshome1100 could not be loaded.
Traveler Type:Business
Check Out Date:2024-06-20
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Atmosphere and Ambiance 
3.0 / 5
3.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
As with my last two visits to the hotel, the personal service offered by Sajan, working at the front desk was outstanding. It is the primary reason I continue to use this hotel.
Nothing is too much trouble for him and he went out of his way with the time and effort to make my stay comfortable and in particular to achieve my work objectives. He is an absolute star.
Check Out Date:2024-06-20
+1point
1of 1voted this as helpful.
Was this helpful?helpful1not helpful0
Report inappropriate content
Thank you! You have successfully submitted a comment for this review.
Post a Comment Read comment (1)
Comments (1)Post a Comment
Customer avatar
Posted byHotel Staff
 
Please wait while more information about AMEA is loaded.
Additional information about AMEA could not be loaded.
onJune 23, 2024
Thank you for choosing ANA Crowne Plaza Niigata.
We are very grateful that you have sent us your compliments on our staff's service.
I immediately passed on your comments to him, and he was very pleased to hear your words of appreciation directly from you. Thank you very much for your kind words.
We are encouraged by the positive feedback from our guests and will continue to strive to meet your expectations in the future.
Thank you for taking the time to tell us about your experience. We look forward to welcoming you back for your next visit.
Sincerely,
ANA Crowne Plaza Niigata
0points
0of 0voted this comment as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Comments (1)Post a Comment
Read comment (1)
Excellent staff and accommodations
Overall Experience 
5.0 / 5
5.0 / 5
PostedJune 18, 2024
Share:
Facebook Twitter LinkedIn
Customer avatar
By
 
Please wait while more information about James from California is loaded.
Additional information about James from California could not be loaded.
fromLos Angeles
Age:50-64
Traveler Type:Leisure
Reason for Visit:Vacation
Next Destination:Kyoto
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Everything about this hotel was just about perfect.
Reason for Visit:Vacation
Next Destination:Kyoto
ProsSleep Quality, Room Cleanliness, Location, Amenities
0points
0of 0voted this as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Thank you! You have successfully submitted a comment for this review.
Post a Comment Read comment (1)
Comments (1)Post a Comment
Customer avatar
Posted byHotel Staff
 
Please wait while more information about AMEA is loaded.
Additional information about AMEA could not be loaded.
onJune 18, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. 
It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
ANA Crowne Plaza Niigata
0points
0of 0voted this comment as helpful.
Was this helpful?helpful0not helpful0
Report inappropriate content
Comments (1)Post a Comment
Read comment (1)
  • 2025-04-14 T05:24:04.801-05:00
  • bvseo_pps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_1952, tr_1952
  • loc_en_US, sid_KIJCP, prod, sort_default
1 2 3 4 5 ... 66 next>>
Filtering is in progress. Please wait until it completes.
Please wait while more information about yourkeen49 is loaded.
Additional information about yourkeen49 could not be loaded.
Please wait while more information about AMEA is loaded.
Additional information about AMEA could not be loaded.
Please wait while more information about uk4126 is loaded.
Additional information about uk4126 could not be loaded.
Please wait while more information about AMEA is loaded.
Additional information about AMEA could not be loaded.
Please wait while more information about iwate324 is loaded.
Additional information about iwate324 could not be loaded.
Please wait while more information about AMEA is loaded.
Additional information about AMEA could not be loaded.
Please wait while more information about 鎌ちゃん is loaded.
Additional information about 鎌ちゃん could not be loaded.
Please wait while more information about AMEA is loaded.
Additional information about AMEA could not be loaded.
Please wait while more information about linda is loaded.
Additional information about linda could not be loaded.
Please wait while more information about AMEA is loaded.
Additional information about AMEA could not be loaded.
Please wait while more information about Rabh123 is loaded.
Additional information about Rabh123 could not be loaded.
Please wait while more information about AMEA is loaded.
Additional information about AMEA could not be loaded.
Please wait while more information about robshome1100 is loaded.
Additional information about robshome1100 could not be loaded.
Please wait while more information about AMEA is loaded.
Additional information about AMEA could not be loaded.
Please wait while more information about James from California is loaded.
Additional information about James from California could not be loaded.
Please wait while more information about AMEA is loaded.
Additional information about AMEA could not be loaded.