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Crowne Plaza Cleveland at Playhouse Square

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Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
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Ratings summary
Overall Experience 
4.4 / 5
4.4 / 5
Open Ratings Snapshot
Rating breakdown 1,606 reviews
5 Stars
1,042
4 Stars
303
3 Stars
116
2 Stars
80
1 Star
65
based on 1,606 reviews
1,303 out of 1,50687%recommend this property.
Staff and Service 
4.5 / 5
4.5 / 5
Room and Comfort 
4.4 / 5
4.4 / 5
Value 
4.1 / 5
4.1 / 5
Room Cleanliness 
4.5 / 5
4.5 / 5
Sleep Quality 
4.4 / 5
4.4 / 5
Atmosphere and Ambiance 
4.3 / 5
4.3 / 5
Helped me Achieve my Goals 
4.3 / 5
4.3 / 5
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Product ReviewsWrite a review
Great location and valet
Overall Experience 
4.0 / 5
4.0 / 5
PostedMarch 24, 2025
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fromPort Clinton ohio
Age:35-49
Traveler Type:Leisure
Reason for Visit:Just family fun
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
4.0 / 5
4.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
The hotel is in a great location in Cleveland the valet makes it easy they were professional and treated my vehicle with respect they explained everything as it was my first time using valet they made me feel welcomed. The service desk ladies were amazing the gentleman that was there was quite intimidating he never smiled or greeted anyone so I was a little nervous asking questions when he was around! The cleaning crew were polite spoke little English but that didn’t matter…. We had fun the front desk greeted us every time we were in the lobby making sure we were okay and if we needed anything! I will definitely stay here again!
Reason for Visit:Just family fun
ProsSleep Quality, Room Cleanliness, Location, Amenities, Connects you to the destination
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Great Location
Overall Experience 
4.0 / 5
4.0 / 5
PostedMarch 24, 2025
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fromPennsylvania
Traveler Type:Leisure
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Atmosphere and Ambiance 
3.0 / 5
3.0 / 5
Helped me Achieve my Goals 
3.0 / 5
3.0 / 5
Yes, I recommend this property.
Great location in playhouse square and in walking distance to other local favorites. Room was a bit too noisy for our liking. Valet service was quick and convenient.
ProsRoom Cleanliness, Location
ConsSleep Quality
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Posted byHotel Staff
 
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onMarch 25, 2025
Thank you for sharing your feedback from your stay at the Crowne Plaza Cleveland at Playhouse Square! We’re thrilled to hear you enjoyed our prime location in Playhouse Square and the convenience of being within walking distance to other local favorites. It’s also great to know that our valet service met your expectations.
We’re sorry to hear that the noise level in your room was not as peaceful as we would have hoped. We understand how important a restful stay is, and we’ll certainly look into ways to minimize noise for future guests, especially in areas that might be more affected.
We truly appreciate your feedback and hope to welcome you back for an even more enjoyable experience.
Shelby Stefancin
Front Office Manager
Shelby.stefancin@cpcleveland.com
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Great Experience, Great Employees, Great Atmosphere
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 24, 2025
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fromYoungstown, OH
Age:50-64
Traveler Type:Leisure
Reason for Visit:Playhouse Square
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
The hotel was spotless, both the common areas and the room. The front desk was exceptional and could answer any questions we had. Both check-in and check-out front desk personnel were friendly, helpful, and efficient.
We used the valet to park and he informed us of all the details, including in and out privileges, which was a great feature. We stayed in town to go to Playhouse Square, the perfect location to walk to the theatres. Will definitely stay again and highly recommend this location.
Reason for Visit:Playhouse Square
ProsRoom Cleanliness, Location, Connects you to the destination
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Great front desk staff
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 23, 2025
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fromSyracuse
Traveler Type:Leisure
Reason for Visit:NCAA Tournament
Next Destination:Florida
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Great front desk staff. Clean and updated hotel. Great bathroom amenities. Location was perfect. Valet parking was super convenient. Will definitely stay there again.
Reason for Visit:NCAA Tournament
Next Destination:Florida
ProsSleep Quality, Room Cleanliness, Location, Amenities, Connects you to the destination, recognition for ihg rewards club members
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Posted byHotel Staff
 
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onMarch 25, 2025
Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience with our front desk staff and enjoyed the cleanliness and updates to Crowne Plaza Cleveland at Playhouse Square. We’re also happy to know that our bathroom amenities and convenient valet parking added to your comfort.
It’s fantastic to hear that our location was perfect for your needs, and we’re looking forward to welcoming you back on your next visit. We truly appreciate your feedback and can’t wait to have you stay with us again!
Warm Regards,
Shelby Stefancin
Front Office Manager
shelby.stefancin@cpcleveland.com
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Friendly & efficient check-in
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 23, 2025
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fromOhio
Traveler Type:Leisure
Reason for Visit:Concert
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Comfortable hotel offering excellent valet parking and close proximity to Keystone State Theater which is the reason I was in Cleveland
Reason for Visit:Concert
ProsSleep Quality, Location, Connects you to the destination, recognition for ihg rewards club members
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Weekend away
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 23, 2025
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fromWalton, NY 13856
Age:25-34
Traveler Type:Leisure
Reason for Visit:Weekend away with my mom!
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Everything was simply amazing, started a little rocky with my payment but we got it all taken care of with the help of April. She was calm and collected, every question that I asked she answered with a positive attitude. Hope she stays with you guys for many years! See you next time Cleveland! ️
Reason for Visit:Weekend away with my mom!
ProsSleep Quality, Room Cleanliness, Location, Amenities, Connects you to the destination, recognition for ihg rewards club members
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Hotel experience
Overall Experience 
1.0 / 5
1.0 / 5
PostedMarch 21, 2025
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fromTiffin,ohio
Age:50-64
Traveler Type:Leisure
Reason for Visit:Surgery
Next Destination:None
Staff and Service 
1.0 / 5
1.0 / 5
Room and Comfort 
2.0 / 5
2.0 / 5
Value 
2.0 / 5
2.0 / 5
Room Cleanliness 
2.0 / 5
2.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Atmosphere and Ambiance 
2.0 / 5
2.0 / 5
Helped me Achieve my Goals 
1.0 / 5
1.0 / 5
No, I do not recommend this property.
Staff was not helpful and no hot water. I went to this hotel because I was having surgery early in morning didn't need anymore stress. I just wanted to relax.
Reason for Visit:Surgery
Next Destination:None
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Average
Overall Experience 
3.0 / 5
3.0 / 5
PostedMarch 21, 2025
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Traveler Type:Leisure
Check Out Date:2025-03-17
Reason for Visit:Theatre
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
2.0 / 5
2.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
2.0 / 5
2.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Atmosphere and Ambiance 
4.0 / 5
4.0 / 5
Helped me Achieve my Goals 
3.0 / 5
3.0 / 5
No, I do not recommend this property.
Great location….room with wobbly toilet and hair in shower
Employee Mr Alex was wonderful on check in, very personable and helpful
Check Out Date:2025-03-17
Reason for Visit:Theatre
ProsLocation
ConsRoom Cleanliness, Sleep Quality
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Posted byHotel Staff
 
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onMarch 21, 2025
Dear Rich,
Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words about Mr. Alex and the excellent service you received during check-in. He is indeed an asset to our team, and we're glad to hear that he was able to make a positive impression.
However, we are genuinely sorry to hear about the issues you experienced with your room, including the wobbly toilet and hair in the shower. Please accept our sincere apologies for any discomfort or inconvenience this caused during your stay. This is certainly not the standard we strive to provide, and I understand how these matters impacted your overall experience.
We have shared your comments with our housekeeping and maintenance teams to ensure these issues are promptly addressed so that future guests do not encounter similar problems. We take feedback like yours seriously as it helps us improve our service and the quality of our facilities.
Once again, we apologize for any inconvenience, and we truly hope you will give us another chance to provide you with the exceptional stay we are known for. If you have any further concerns or would like to discuss your experience in more detail, please don’t hesitate to reach out.
Thank you for bringing this to our attention, and we hope to welcome you back in the future.
Shelby Stefancin
Front Office Manager
shelby.stefancin@cpcleveland.com
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  • 2025-03-29 T09:34:15.273-05:00
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